Join the Liongard team!


Our team and customer base are growing rapidly, and we’re looking for talent to join us on the automation journey! Check out our current positions below.

Product Support Engineer | Product Requirements EngineerTechnical Onboarding Specialist
Business Development Representative | Regional Sales Manager

About Liongard

Liongard’s mission is to enable relentless insight through automation. Roar offers IT professionals the automation required to manage the rapidly changing modern IT stack: cloud services, network, and on-premise systems. The platform integrates with existing documentation platforms (CMDBs) to capture and update configuration details that are usually maintained manually. Roar enables system discovery, documentation, change notification, and actionable alerting of misconfigurations.

The Roar platform remotes into systems to document configurations so IT teams don't have to. With automated and up-to-date documentation, Roar strengthens the processes needed to grow an MSP by allowing professionals to spend less time on manual tasks and more time providing value to their customers.

Product Support Engineer


About Liongard
Liongard is a fast-growing tech startup based in Houston, Texas. Our team and customer base are both growing rapidly, we recently closed our Series A funding round, and we’re looking for an A-player to join us as a Product Support Engineer.
Our platform's core function is to connect with and extract data from all sorts of IT systems and infrastructure. Our software interacts with many different IT systems configured in many different ways, and our Product Support Engineer team works with our customers anytime there are issues with using our platform in any of their (often very diverse) customer IT environments. Your role requires working directly with our customers - themselves IT professionals - on a daily basis.
You will work alongside our full team of Software Support Engineers and software developers for deeper troubleshooting of problems with our code – you are the IT brains of the operation. If you enjoy solving tricky IT problems, this might be the role for you.
This is a full-time position in Houston, Texas.
  

Responsibilities and Duties

  • Respond to customer support tickets and drive IT issues from start to full completion, escalating software failures to the Development team and working with them to resolution
  • Work in a high-paced environment with a quickly changing and improving product
  • Assist in improving customer documentation and support Knowledge Base articles
  • Recognize support case trends and bring these to the attention of the team
  • Quickly gain an understanding of our SaaS software product, the key components, and how our users interact with it
  • Communicate effectively with colleagues through e-mail, Slack, and verbally to make sure that problems are visible to the rest of our team when that need arises
  • Write for and contribute to our documentation and internal knowledge bases
  • Work within a support desk or software development ticketing system to keep things organized

Qualifications and Skills

  • 3-5 years IT experience as a support engineer or related technical proficiency
  • Significant experience administering the Microsoft stack including Windows Server and Active Directory
  • Experience with general IT infrastructure technologies like switches and firewalls
  • Experience with end system software installation issues and MSI installation issues is a plus
  • Experience with REST APIs is a plus
  • Experience with Amazon Web Services is a plus
  • Excellent troubleshooting and customer service skills
We are a startup that has a lot of fun doing what we do. We strive to let people develop their own unique abilities. If you want to be a part of a fast-growing team doing something hard, we'd love to hear from you.

Email your resume to work@liongard.com.

Product Requirements Engineer


About Liongard

Liongard is a fast-growing tech startup based in Houston, Texas. Our team and customer base are both growing rapidly, and we’re looking for an A-player to join us as a Product Requirements Engineer.

Our platform's core function is to connect to and extract data from a variety of IT systems and infrastructure supported by Managed IT Service Providers. Our Product Requirements Engineers are members of our Product team and are the subject matter experts on IT systems, interfaces, and APIs. They help our software developers build our "system inspectors", which connect to all kinds of IT infrastructure and systems in order to extract configuration data. They understand what data is meaningful to IT professionals, figure out the best method to get that data out of the system (API? SSH? PowerShell? what calls and commands do we run?), and set up sandbox environments for our developers to use when they build the inspector.

The ideal person for this role is an IT professional that has always been the first to dive head-first into a new IT system. They should be passionate about automation and "freeing the data" from siloed IT systems. If that's you then we'd like to hear from you!

This is a full-time position in Houston, Texas.

  

Responsibilities and Duties

  • Work as a technical resource in the Product team interacting frequently with our Development team
  • Work in a high paced environment with a rapidly changing and improving product
  • Do initial research on system APIs and other management interfaces to set up our Development team for success
  • Help develop and write requirements for our system integrations ("inspectors")
  • Prepare and work with our partners to obtain sandbox environments for our Development team
  • Prepare technical documentation for Liongard’s customers, including documentation of new features and inspectors
  • Assist with final product testing after development and before release to customers 

Qualifications and Skills

  • At least 3-5 years’ experience in the IT field in a technical role
  • Experience with multiple IT systems commonly used by MSPs, for example: Active Directory, Office 365, SonicWall, Cisco, Webroot, Datto, Cisco Meraki, VMware
  • Some experience in scripting (Powershell, or BASH, or other)
  • Some experience working with APIs and API integrations (experience with querying APIs via Postman, for example)
  • Experience with JavaScript or NodeJS is a plus
  • Experience with MSP-specific applications like ConnectWise, Autotask, or IT Glue is a plus

Apply here.

Technical Onboarding Specialist


Liongard is looking for a full-time technical onboarding specialist. This person will train new customers on how to use Liongard's automation platform, Roar. 

To be successful in this role, you should be passionate about helping others and eager to learn the Roar software. Having some technical experience in IT or managed services is ideal. You'll be teaching our users how to roll-out Roar on a technical level, so you should have a baseline understanding of the systems and tools MSPs are using to manage IT today.   

Responsibilities and Duties

  • Guide customers through the Roar onboarding process (training will be provided)
  • Provide technical support for Roar users as they set up the platform's integrations, inspectors and agents
  • Teach customers how to integrate the Roar software into their existing toolset 
  • Help customers in need with troubleshooting and finding solutions to unforeseen issues
  • Communicate with co-workers through e-mail, Slack and/or verbally
  • Ensure customers are successful with their use of the software
  • Adapt to change productively and handle other essential tasks as assigned

Qualifications and Skills

  • A Bachelor's Degree is preferred
  • At least 2 years of experience in IT or managed services is preferred
  • Any Managed Service Provider experience and or MSP channel products is a big plus
  • Exceptional customer service skills
  • Excellent troubleshooting skills
  • Excellent phone, verbal and written communication skills
  • Experience with general IT Infrastructure
  • Experience with AWS infrastructure
  • Must be authorized to work in the United States
  • Must be local to Houston

Email your resume to work@liongard.com.

Regional Sales Manager


Liongard is looking for a full-time Regional Sales Manager. This person is responsible for selling products and services in their respective region. Successful candidates must have a proven track record of quota attainment and excellent references.

Responsibilities and Duties

  • Develop new business within the region and develop strategic accounts
  • Work as part of a sales team toward building the pipeline and developing opportunities to reach quarterly and annual sales targets.
  • Work with Channel Team, Inside Resources, and Channel Partners to Promote and evangelize product offerings within the market.
  • Create an amazing customer experience from initial contact and through product purchase and the handoff to onboarding.
  • Attend and participate in tradeshows as necessary.
  • Help to identify market and product requirements based on field experience and feedback.

Required Qualifications and Skills

  • 3-5 years selling software solutions.
  • 3-5 years experience selling B2B, preferably in the MSP space.
  • A proven record of accomplishment within the technology industry is critical.
  • BA/BS Degree or equivalent experience is preferred.
  • Strong track record of quota attainment (i.e. achieving / over-achieving quota)
  • Strong technical and non-technical communication skills, including strong verbal, analytical and interpersonal skills.
  • Exercising sound business judgment while displaying professional and appropriate behavior
  • Maintaining reliable and predictable attendance

Preferred Qualifications and Skills

  • Prior success selling software solutions to MSPs within assigned territory.
  • Experience and knowledge of the territory market and competitors.
  • Solid experience working with MSPs (Managed Service Providers)

Measurements of Success

  • Quota Achievement: Achieve at least 100% of your assigned sales quota(s) with a strategy to achieve “stretch” (110%).
  • Pipeline Development: Build and maintain a 90-day pipeline equal to 3.0X coverage of your assigned quota.
  • Forecast Accuracy: Meet the published guidelines for forecast accuracy (ex: a window of +10% / -5%) in at least 2 of 3 months per quarter.
  • Teamwork & Collaboration: Involve and work effectively with the ecosystem of customers, partners, and colleagues to achieve your mutual objectives.
  • Account Planning: Prepare for and lead “meaningful” account planning sessions for your designated Tier I accounts when appropriate during the fiscal year.

Email your resume to work@liongard.com.

Business Development Representative


Liongard is looking for a full-time business development representative. This person will reach out to prospective customers and evangelize the Liongard's automation platform, Roar.

To be successful in this role, you will be continuously meeting and communicating with new people and enjoy teaching them about the Roar platform. Having some technical experience in IT or managed services is ideal. You'll be showing prospective customers the benefits of Roar on a technical level and how it helps them grow their business. You should have a baseline understanding of the systems and tools MSPs are using to manage IT today. This position requires travel to industry function for various periods of time.

Responsibilities and Duties

  • Teach customers on the benefits of Roar (training will be provided)
  • Call and email prospective customers
  • Work to qualify marketing leads
  • Respond to day-to-day inquiries generated from marketing
  • This position is quota carrying
  • Pre/Post activities, setup and attendance at tradeshow and in-person events
  • Identify customers need and share how Roar can assist them
  • Communicate with co-workers through e-mail, Slack and/or verbally
  • Adapt to change productively and handle other essential tasks as assigned
  • Great at time management & multitasking

Qualifications and Skills

  • Any Managed Service Provider experience and or MSP channel products is a big plus
  • Previous experience working for, or selling to IT Managed Services Providers is a plus
  • A Bachelor's Degree is preferred
  • Strong in-person and on-screen presentation skills
  • Exceptional customer service skills
  • Excellent troubleshooting skills
  • Excellent phone, verbal and written communication skills
  • Experience with general IT Infrastructure
  • Experience with HubSpot
  • Must be authorized to work in the United States
  • Must be able to travel

Email your resume to work@liongard.com.