Case Study: AUTOMATION HELPS MSP INCREASE OPERATIONAL EFFICIENCY TO ACHIEVE GREATER PROFITABILITY THROUGH STANDARDIZATION
Akin to a Periodic Business Review (PBR), top.media’s Standards Review is a custom survey that helps the MSP stay on top of each customer’s health. top.media currently uses myITprocess to configure and distribute their PBRs. With the depth of information and thought that goes into each one, this was originally a highly manual process. What used to be an incredibly laborious task—taking an entire day per customer to complete—has been shortened by 50% using Liongard, a substantial time and money savings for the MSP.
“Liongard shines a continuous flashlight into customers’ environments…to make you aware of dark matter that you didn’t know existed.” Patrick Lenz, Executive Director, top.media
Download the Case Study to learn more about how top.media gained increased efficiency through standardization.