In the expansive ecosystem of managed IT services, having the right tools not only simplifies operations but also plays a pivotal role in ensuring efficient operation and service delivery. Professional Services Automation (PSA) and Remote Monitoring Management tools (RMM) are fundamental components in the MSP/MSSP toolkit and integrating them with Liongard can elevate the performance and profitability of MSPs and MSSPs.
Liongard complements PSAs and RMMs rather than competing with them. While RMMs focus on real-time monitoring and management of endpoints, Liongard provides a broader picture by pulling rich system configuration details across cloud, network, and on-premise systems.
Key Differences:
Comprehensive IT Visibility Beyond Endpoints
- RMMs focus on real-time device monitoring and management of endpoints.
- Liongard extends visibility across cloud environments, networks, SaaS applications, security configurations, and more, providing a unified view of all managed systems that make up the attack surface for unmatched visibility and control.
Asset Discovery & Inventory for Complete IT Visibility
- PSAs manage ticketing, billing, and service workflows.
- Liongard provides automated asset discovery and inventory, giving MSPs a real-time, unified view of all IT assets across cloud, network, on-premises, and SaaS environments. By continuously tracking changes and identifying unmanaged or unknown assets, MSPs can reduce security risks, improve compliance, and offer asset management as a billable service—helping clients maintain a secure and well-documented IT infrastructure.
Configuration Change Detection & Security Posture Management
- RMMs generate alerts for device issues but don’t track system-level security changes.
- Liongard continuously audits system configurations, detecting unauthorized changes, security risks, and misconfigurations across all managed environments. This helps MSPs proactively enforce security best practices and strengthen cyber resilience.
Prioritize Risk & Reduce Vulnerabilities
- RMMs allow for direct intervention and manipulation of endpoint configurations focused on system patching and remote access assistance.
- Liongard extends remediation and hardening capabilities beyond endpoints, filling the gaps left by RMMs. Leveraging AI to help identify and prioritize the most critical risks, along with automated hardening and response actions, MSPs can cut through the noise and reduce time to remediation closing gaps before issues become incidents.
Automated, Continuous Documentation
- PSAs rely on manual data entry for asset tracking and service history, while RMMs primarily provide real-time monitoring without extensive historical records.
- Liongard automates IT documentation across the entire stack, ensuring that system configurations, changes, and security settings are continuously updated without manual effort. This provides a single source of truth for compliance, troubleshooting, and long-term IT management.
Better Together: How Liongard Complements PSA & RMM Tools
Liongard integrates with PSAs to enhance ticketing and service workflows by feeding in real-time configuration insights. It also works alongside RMMs by providing a more comprehensive view beyond just endpoints, ensuring MSPs not only react to alerts but proactively prevent issues with historical context, security enforcement, and automated documentation.
Monetizing Liongard: A New Revenue Opportunity for MSPs & MSSPs
By leveraging Liongard + PSA + RMM, MSPs gain a fully optimized tech stack—with operational efficiency from the PSA, endpoint control from the RMM, and unmatched visibility, security oversight, and compliance support from Liongard. More importantly, MSPs and MSSPs can turn Liongard into a profit center by:
- Generating Leads to Grow Your Business – Leverage AI enriched reports to spark conversations with prospects and convert them to customers faster with HunterX.
- Offering Compliance-as-a-Service – Providing automated security and compliance reporting for industries with strict regulatory requirements.
- Delivering Proactive Security Assessments – Identifying misconfigurations and vulnerabilities before they become critical risks.
- Bundling IT Documentation & Auditing Services – Automating documentation to reduce client risk and improve cybersecurity postures.
- Enhancing Cyber Insurance Readiness – Helping clients prove due diligence for cyber insurance coverage and claim approvals.
By integrating Liongard into their service offerings, MSPs and MSSPs can increase recurring revenue, differentiate their services, and provide greater value to their customers—while improving operational efficiency and security.