The System of Authority for MSPs, MSSPs and IT Teams

We found maintaining accurate counts for billing Webroot DNS agents challenging. We added a custom metric in Liongard to distinguish DNS agents. Now, we have a simple and automated way to maintain accurate billing, definitely saving some time in manual work.

One of our clients had a third party redesign their website, and they changed their DNS record. We were able to go back in time with Liongard to see what changed as soon as we heard the site went down.

Awesome customer service and knowledge of the product. Great attitude and teaching spirit. Simply amazing.

I don't have to write the PowerShell script myself, I don't have to double check the numbers. We don't have to spend time internally developing these scripts. Now we can spend more time with clients or solving other problems.

(Support) immediately understood my issue, looked into it without hesitation, and promptly discovered and remediated the issue, while maintaining some light conversation. Fantastic tech!

Microsoft 365 reporting is super helpful, especially when we onboard new customers – the Liongard Agent is installed on day one.

We've used Liongard's timeline to see when access points were added to a system. The UniFi Inspector's timeline helped us pinpoint when the hardware was added in one case.

Great support experience all the way.

We would have to add more bodies to do the same tasks that Liongard does for us.

Pleasing our clients is priceless, saving on labor is priceless.

Roar's automation is freeing up a whole person in our NOC. It's a second set of eyes, doing the things we'd normally have to do manually.

Liongard’s onboarding is brilliant. It’s great to get that level of walk-through support which will undoubtedly make my understanding and use of the product that much better.

With Liongard's SQL inspector, we were able to not only catch that a database was growing out of control of what the vendor told us, we were also able to very succinctly communicate what was happening to the vendor – which database and by how much.

If it’s an active directory account change or firewall change configuration change on a switch, any of those things that we didn’t have visibility to, now we know when that happens and we know whether it’s a change that we initiated.

One of the things I’ve been really excited about with Liongard is the number of enhancements we’ve seen in the short time we’ve been on the product. I feel like the value we originally signed up for Liongard, has been improved upon continuously.

The support personnel are always outstanding to work with. They're timely. They're attentive. They're courteous. I could go on and on but suffice to say it is always a pleasure to work with them.

Having live change management is key. Now that the information is fresh day to day, we don't have to redo reports or dig for information.

(Support) took the time to thoroughly evaluate my issue and not just respond with a canned answer or a link to an irrelevant article. I appreciated (their) attention to my issue.

Onboarding and fresh documentation with Liongard is quick. Once you set it up the first time, you can rely on your data and documentation being up to date.

We set up a TLS inspector for one of our break-fix clients. When we got an alert their TLS certification was expiring, it gave us an up-sell  opportunity. We then proactively reached out, and now we're managing their website.

This ability to create custom alerts has really helped us in our cyber security practice. It’s allowed us to look for things happening in, say, Office 365. It’s allowed us to manage Office 365 licensing in a more meaningful way.

Great introduction with good concise videos, great screenshots and easy to understand language for any beginning or veteran professional

(Support) knew just what I was getting at and and gave me the answer for the question I should have been asking instead. Great critical thinking and quick service!

Great response time!!

Super fast, exactly what I needed for support.

The automated alerts, the standardization in the data...Liongard is overarching standardization. This is something we tried and failed to do manually.

Now we're doing work at random hours, in the early morning, or late at night. It's great we don't have to contact the vendor and wait for an answer. We can get our answer quickly through the Docs Site.

To operate efficiently, you need to be proactive about your work. In order to do so, you have to have accurate information in a place that’s reliable and trustworthy. That way you can get the answer and work efficiently.

In our first week, we got 150 alerts pushing as tickets into ConnectWise Manage. It's already helping our techs be more proactive through flagging these unknown issues.

The security and best practice assessments helps us better protect our customers and offer a service above and beyond other partners.

Fast response, great interaction, perfect resolution!

Liongard Academy is well done and easy to understand for a non-programmer.

We do a user audit of our customers Microsoft 365 users and then turn on Liongard's alert for multi-factor authentication in Microsoft 365.

Liongard automates the documentation process and delivers all of that data in a central location leaving our technical resource to do what they do best and that is fix client issues.