Running an MSP can feel like chaos when your IT stack isn’t organized. You know you have the systems information you need, but without tools that make it manageable and accessible, it’s just a bunch of disparate data. If you want to run a report across your entire stack (workstations, cloud, network devices, etc.) where do you go? Do you go into each system, gather the data you need and then piece it all together manually? How much time does that take you, and where would you be spending that time if you could have it back? What about change management—can you look back in time and see what was changed, and when? When it comes to your tech stack, ask yourself: “Does my data empower me, or am I fighting with my data?”
MachineLOGIC was looking for more visibility into their systems to improve their change management. What they got with Liongard was a platform that’s helped them standardize, secure and scale operations across their entire MSP, saving money for their business, and time and frustration for their staff. Read the case study.
Wrangling your data is frustrating. Without a unified view, you’re also missing out on insights that are essential for thriving in the new business landscape.
The Problem: The Digital Footprint is Everywhere
The biggest change in managed services now is how large the digital footprint is for each organization. Instead of just managing office networks, a handful of travelling employees and one or two remote workers, MSPs now need to think about every employee as an individual office with its own network. This introduces a number of complications in terms of new processes and threat management. If a company has 30 employees you need to think about it as 31 separate offices—one for each employee plus the main office. That’s a lot to monitor!
One major problem with monitoring all that endpoint data is easy information accessibility. Most IT stacks today are complex and, if not properly managed from the beginning, can become overwhelming (not to mention huge time sinks). All of the systems you’re managing across your stack all have their own portals, reporting and alerting. Keeping track of them all is a headache that nobody on your team needs on top of their already-full workloads. Today’s MSPs need tools that provide fast, full visibility across the stack and helps turn mountains of endpoint data into actionable insights.
The Solution: Endpoint Visibility
Imagine all your endpoint data, alerts and reporting, all in one view. Imagine never manually validating security patches ever again. Imagine lower resolution times and more satisfied customers. That’s Endpoint Visibility.
Think of your systems data as a map. You need to know where you came from—and where you’re going—to reach your destination. Knowing basics like what’s installed on each system, which systems are vulnerable, and if licenses are allocated correctly ensures you’re able to avoid any upcoming roadblocks or critical security issues. Endpoint Visibility gives you a full map of your systems, all the way down to the workstation, so you and your customers can see what’s coming and stay protected.
Liongard’s platform sits between the systems you manage (Active Directory, SQL, etc.), and the platforms you use (PSAs, notifications, alerts, etc.) to gather data and combine it all into a single view. With Endpoint Visibility, we’ve increased our reach down to the workstation level, giving you deeper insights into your Windows Workstations, Windows Servers, and Linux Servers.
Want to know which user is running out-of-date antivirus (or even four of them)? We’ve got you (and your end users!) covered. Gain visibility into installed and available patches, third-party software, firewall status and more, all in one view—no more toggling between applications or piecing together your own reports.
Work From Anywhere Requires Endpoint Visibility
When you’re an MSP, “work from anywhere” really means “work from the unknown” because one day an end user may be in the office and the next day working out of a Starbucks. This creates problems on multiple levels, from network security to user support. You need to know where and how your customers are working in order to troubleshoot effectively, and you can’t manage what you can’t see. Endpoint Visibility allows you to zero in on common root causes of issues so you can quickly find and view the data you need, without having to waste time on discovery with your customer.
In today’s work from anywhere world, people are logging in from hotels, coffee shops—even the beach—and they aren’t necessarily going to let their MSP know where they’re headed. Endpoint Visibility shows you what your customers aren’t telling you (like their network speed and installed software), and provides you with the insights you need to support them from wherever they are working.
Get Started with Endpoint Visibility
Liongard provides automated documentation and full visibility into your customers’ endpoints across the tech stack, all in one place. Data-driven insights allow your team to improve security and compliance, reduce time to resolution, and perform comprehensive assessments of your customers’ systems for easy reporting. Discover what Endpoint Visibility can do for your MSP—schedule your platform walk-through today.