Product Release: Unified Visibility On Your Terms

Product Release: Unified Visibility on Your Terms

Our April release brings an IT Glue Integration update, a new Syncro PSA Integration, 2 new Inspectors and more, making it easier than ever to customize Liongard. See details on the full release here.

Integration Updates

IT Glue Flexible Assets

Over 70% of our users also use IT Glue as part of their documentation solution and over 50 ideas in our Ideas Portal mention IT Glue. That’s why we’re especially excited to share a highly-requested feature now available to make your IT Glue Integration experience one for the books.

You can now rename IT Glue Flexible Assets landed by Liongard, allowing you to use your MSP’s naming conventions and standardize your data, no matter the source.

IT Glue Flexible Asset Naming

Are you an IT Glue user? Learn how to set it up here.

Syncro PSA Integration

Syncro PSA makes you feel like you have eight arms, with its hyper flexible, full-featured PSA software. It gives you the flexibility you need to gain ultimate control of your business.

We’ve received a lot of requests to integrate with Syncro PSA, which is why we’re excited to begin rolling out this Integration in April.

This Integration will release in two phases, starting with importing and mapping functionality. This allows you to easily connect customer information in your PSA to your Liongard instance, eliminating duplicate work for your team. Stay tuned for the second phase, ticketing!

Are you an Syncro user? Learn how to set it up here.

Inspector Updates

OneLogin Inspector

Our OneLogin Inspector is now in Production and joins our Duo Inspector in our suite of Single Sign-On (SSO) software Inspectors as we move to provide deep insights into all aspects of an MSP’s services.

Stay on top of security by running reports on “Never Logged In” users, “Assigned Apps” per user, “Invalid Logins” and more. Turn on some of our out-of-the-box alerts such as “Change to Active Users” and “Locked User(s)” and let Liongard do the heavy lifting for you.

Learn more here.

Veeam Service Provider Console (SPC) Inspector

Veeam Service Provider Console (SPC) Inspector is now in Production. This Inspector is designed to support SPC v4 – we’re working on supporting SPC v5 soon. Please note that if you’re using v3 or below, you should use our Veeam Availability Console Inspector.

Backups are a crucial part of keeping your customers secure. Take advantage of our Reports feature to review users, sites, protected assets and more. Dig into details such as “User Roles,” “Number of Public IPs” and “Agent Quota” in gigabytes, all at your fingerprints. Set up custom Actionable Alerts for “Lease Expiration Date” or users with “Disabled Status.”

Learn more here.

Platform Updates

Silencing Rules

Actionable Alerts make things manageable for our partners. But sometimes life makes things more complicated. What one day felt like an important initiative can be shut down by a customer the next. And sometimes you work on projects that intentionally trigger more alerts. Ever wished you could just hit mute?

You’re in luck! You can now silence rules for specific systems, so next time you close any associated alerts, they won’t re-open or trigger. Did the customer change their mind? Or is the project over? No problem, it’s just as easy to un-silence these rules.

Streamline your alert queue, cut through the noise and keep your team focused by silencing rules as needed.

Learn how it works here.

On-Demand Agents

On-Demand Agents are a new, serverless Agent for cloud-based inspections. These Agents will enable us to increase performance and deliver new features and capabilities to our Partners. For larger MSPs with hundreds of customers, you’ll experience noticeably faster Inspections.

This will be standard for all new Partners and existing Partners will receive On-Demand Agents soon.

Learn more here.

More to Love About Liongard

Want to discover how Liongard helps MSPs unlock and utilize their data?

Then check out our Monthly Feature Update Webinar, hosted the second Tuesday of every month at 12pm CT.


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