The Liongard MSP platform captures system configuration documentation across cloud services, network devices, and on-premise systems, apps and services you manage for customers. Liongard's documentation contains system configuration data that is automatically pulled across the systems you manage. For user generated documentation, such as guides, run-books and other manual process documentation, you will still need a separate document management system.
Liongard completes the picture by pulling rich system configuration details and supplements the data RMMs provide. The RMM focuses primarily on health data of endpoints - desktops and servers. MSPs are still left with a blindspot into network device configurations and cloud services where agents cannot be installed.
IT Glue is a great technology-focused wiki. For the most part, it still requires staff to manually update content and can go stale. Liongard's integration automatically creates new Flexible Assets and updates only the ones we've created within IT Glue.
Auvik provides network discovery and visualization while the Liongard MSP platform delivers deep network device configurations with rich details due to automating the API/SSH access used by your most experienced staff. Paired with Cloud and On-Premise system details, Liongard provides unified visibility across all the systems you manage.
At the moment, we do not support SSO or SAML. This has been added to our Ideas Portal and we are evaluating this feature request.
We do not update any existing configuration types, items, or Flexible Assets. Liongard creates and updates the systems you choose under our Integrations panel. In IT Glue, once the Flexible Asset is created, you may relate the item to an organization’s other assets.
Configurations created by ConnectWise Automate will be different records and can be related or nested as child configurations.
We strongly believe that our data will be richer and more up-to-date than the records updated manually.
You already have enough to deal with as an MSP. That’s why we've worked very hard to make sure the data presented in Liongard and other MSP platforms is cleanly organized in tables or grids and formatted to be easily read. What's more, you can export the data tables from Liongard to Excel or any CSV reader.
In ConnectWise and IT Glue, users can now add notes to the assets from Liongard. Learn more about the process in ConnectWise and IT Glue.
Liongard is securely hosted on AWS as a Software-as-a-Service (SaaS) solution. Private, dedicated hosting is also available. Cloud agents come with the base deployment to inspect internet-accessible systems. On-premise agents can be installed on Windows servers "inside the firewall" (preferably on a Domain Controller) to perform inspections that require access to servers and services that are not available from the public internet.
Yes, once you've set up your account, your Account Manager and Partner Success Engineer will schedule three one-hour Smart Start Sessions that will walk you through deployment and two additional one-on-one meetings with our team to ensure you are set up.
Deployment time varies from customer to customer based on the number of systems and environments. The average time for the initial deployment is about 3 weeks. For every new customer after that, rolling out Liongard can be a matter of minutes to hours depending on the complexity of the customer.
We typically will push an update every 3-4 weeks, and any hotfixes as needed. Since it's fully SaaS, there's nothing you need to do.
Our agents use a poll out method to query the targets we inspect. A single agent installed in a customer site with network connectivity (same VLAN) to the target system can be used for multiple targets, such as Active Directory or SQL server. They can be installed using our MSI installer or an RMM script.
We cover Cloud, Network, and On-premise apps and servers. You can find a complete list at Liongard Integrations.
Standard Inspectors are included in the base Liongard subscription. A minimum of 10 Enhanced Inspectors are included in the base subscription per customer, with an additional cost per system beyond your agreed amount. See the complete list.
We take securing your data very seriously. MFA is available out of the box. All data and credentials are RSA 2048 encrypted in transit, and the data volume is encrypted at rest. We’ve undergone a rigorous third-party assessment to ensure our MSP platform is and remains secure. We also hold the appropriate security certifications or are in compliance with NIST, SOC2, HIPAA, PCI, GDPR and FIPS.
Liongard is priced by active companies you create within Liongard as "Environments". Upon successful completion of an on-demand or scheduled Inspector payload, the Environment is considered in use and active.
Environments are calculated the last week of the month, and the updated count will be reflected in the subsequent monthly bill.
Currently, we do not offer formal trial periods, but we do have a 7-day demo environment you may request access to that grants you read-only access to inspectors where you can see the Liongard MSP platform in action. We also offer a risk-free period on all new subscriptions. Please contact our sales team at email@example.com for current offers.
We recognize your first few weeks in Liongard are the most critical. Our Smart Start Onboarding program, which walks you through the entire set up process and provides one-on-one sessions with your Partner Success Engineer, will set your team up for success. Learn more about Smart Start Onboarding.